| General Printing Frequently Asked Questions (FAQ)
- If you upgrade the printer driver, be sure to install the
new version of the printer driver after deleting the older version.
- Please use the latest version of application software for your Operation
System if possible.
- When some printer drivers do not print normally, if you use other types of
printer drivers, the printing may be improved.
- Features of each printer driver types are as the following:
(a) PCL printer driver
It provides high speed
text document and spreadsheet printing.
(b) PostScript printer driver
It provides high
reproducibility for images including fine graphics, reprographic. Apple Mac's
must use the Postscript Driver (PPD)
- If you encounter printing problems with the Windows PCL6 printer driver,
please try to use the Windows PCL5e printer driver instead.
- When printing light coloured lines and/or thin lines in your document the
lines may not be visible. Please change the colour of the lines to a darker
colour or make the lines thicker.
- Some fill effects and/or patterns might not be printed (or become
invisible). At that time, please change the fill effect or pattern to one that
can be printed correctly.
- When using a Novell network, if a blank Page prints after the Job is
completed turn off the [Form Feed After Job] found in the network setting in
the PC client software.
- When printing a large volume of data, an LPT1 Error might occur. In this
case, please modify the setting time for timeout of the printer in the
properties tab to a longer time by opening
[Settings] - [Printers] and selecting your printers [Properties] in the start
menu of Windows.
- If the setting [collate] exists in the print dialog box of the
application's print settings, do not select this setting. This setting is not
necessary because this printer always
performs collated printing. If this setting is selected, two-sided printing or
stapling with multiple prints may not be performed properly.
- When you print the document created by different computers, the computer
that you use may not register the fonts that use in the document. If you print
the document in this case, some printed documents slightly show the difference
against the original document (when you print it by the original computer). In
this case, you are required to register the fonts that use
in the document into your using computer.
- When occurring the garbled characters, if you change the "Font Source:" of
"Font..." of "Advanced" tab, the printed results may improve.
- When you print with custom size paper it is recommended to use the bypass tray.
- When you print to the transparency, at first, place a check mark in the
"Transparency Inserts" in the "Paper" tab to prevent
melting of the plastic to the fuser unit which is an incredibly expensive
thing to do - if you have already done this then try and blame someone else
before anyone finds out it was you.
About PCL5e/PCL6 Drivers
- When printing PDF documents using Adobe Acrobat versions
4,5 or 6 occasionally a
very large print file may be generated causing the document to be printed
incorrectly.
If this occurs please upgrade to Acrobat version 8.12, which is available as a
free download from Adobe.
- When printing a watermark, please select "HP-GL/2" / "Vector" setting
found in the "Graphics Mode:" window, this can be done by selecting it from
the "Advanced" tab of the driver.
These setting can be eliminated by changing to "Raster" from "Vector" mode
found in the "Advanced" Tab of the "Graphics Mode:" window.
- When you are using Windows PCL printer driver with some applications such
as Adobe FreeHand, a watermark might not be printed even if you have set to
print watermark in the printer
driver.
- It may take time to print an original containing a large amount of graphic
data from a drawing application. This problem may be solved by taking the
following measures.
Open the printer properties dialog box and then change "Graphics Mode:" to
"Raster" found under the "Advanced" tab in the print driver.
- When printing an image by using applications such as MS Word, image data
may appear under the printed image. This might be solved by modifying
the graphic mode of the "Advanced" tab to be "Raster" after opening the
printer properties of print dialog.
- When printing with Netscape Navigator, the image of title or index might
be not be printed. This might be solved by modifying the graphic mode of the
"Advanced" tab to be "Raster" after opening the printer properties of print
dialog.
- With some applications such as Lotus Approach if you select "Download
Fonts" as the "Font Source:" and select "Download as bitmap font" as the
"TrueType Mode:" in the "Font..." dialog,
shrunk fonts might be printed. At that time, please use resident fonts or
select "Download as TrueType" as the "TrueType Mode:".
- When printing is performed using Adobe's Acrobat, garbled characters may
be printed. This problem may be solved by taking the following measures.
Open the printer properties of the print dialog and then change the "Graphics
Mode:" found under the "Advanced" tab to "Raster", in addition, press the
"Font..." button on the "Advanced" tab, and then select "Download Fonts" for
"Font Source:" and select "Download as bitmap font" for "TrueType Mode:".
- When you use Lotus123 or Microsoft Excel and the map is not
printed, this problem may be solved by taking the following measures :
(a) Open the printer property, and select the "Advanced"tab.
(b) Select the 300dpi in the "Resolution Settings".
- When overlapping the characters or being printing as the dotted lines
change into the full lines, this problem may be solved by taking the following
measures.
(a) Open the printer property, and select the "Advanced"tab.
(b) Select the 300dpi in the "Resolution Settings:".
- If you produce a print from the application such as Adobe Photoshop by
using the PCL 6 driver, colour reproduction may be bad. In this case, if you
use PCL5e or PS driver, screen quality may improve.
- If you paste a big bitmap in document of Microsoft PowerPoint with setting
"Graphics Mode:" in "Advanced" Tab to "Raster", the error may occur when
printing.
In this case, please change "Graphics Mode:" to "Vector" or "HP-GL/2" and
print it again.
- If the ruled lines for the graph area is not printed, put a tick on the
checkbox of "Fit To Page".
- If the watermark of which size is larger than the printing area is set,
the watermark is not correctly printed. Please adjust the watermark size
within the printing area.
- If the printed character is overlapped or crowded when the data is printed
using the PCL5e driver for Windows NT 4.0 or Windows 2000, please use the PCL6
driver.
About PS Drivers
- Adobe PostScript specification uses the binding edge definitions "LongEdge" / "ShortEdge"
for paper orientation. The PS3 drivers use "Book" / "Tablet" for "image
orientation" to provide an easy
to understand user interface.
Some Adobe application like Acrobat Reader will inform the driver that the
document is Portrait even if the images are Landscape so that the Main page of
the driver will incorrectly show the page orientation in the page icons under
"Frequently Used Settings." As a result of this mixing up by the application,
the driver may flip the binding edge (Book/Tablet) for Landscape
document. If this occurs, just set the PS3 driver to the opposite binding
direction and the document will print correctly.
- If you would try to print with "N-Up", "Fit to page" or "PS Pass-through"
off by PS3 driver of Windows9x, the colour map may be wrong.
- With some applications such as Adobe Photoshop or Corel Draw,some extra
features of the Windows PS printer driver such as "Watermark", "N-Up Printing"
or "Different Paper" may not work properly. At that time, when you use the PCL
printer driver, this problem may be solved.
- When you print with custom papers, there are some cases that negative
printing doesn't operate normally.
- When the printing is cancelled during using the PS printer driver, the
blank paper may be output.
- When you print the type of download font by using the download of
"Download as TrueType (Type 42)", the error may occur. At this time, if you
set the "Download Font Mode:" into the
"Download as Bitmap (Type 3)" by the "Font..." of "Advanced" tab, the print
may be improved.
- When you execute the overlay print, please do not use the "Negative Image"
and "Mirror Image" functions. It may not be output normally.
Limitations for Application Software
- Some image printing problems such as Adobe Photoshop printing of an oversize
image (bigger then the printer margins) which results in extra printed matter
or a blue screen. Reducing the image size to fit the paper size may solve this
problem.
- When printing is performed using the Adobe Acrobat Reader, garbled
characters may be printed. This problem may be solved by taking the following
measures.
Open the printer properties of the print dialog and then click on the
"Font..." button found using the "Advanced" tab, and then select "Download
Fonts" for "Font Source:" and select "Download
fonts".
- If the print setting is changed for Word 2000/2002, please go to the
Properties page which appears after clicking the [Properties] on [Printer...]
from [Page Setup] dialog. The print setting from [Properties] on [Print]
dialog is sometimes not applicable.
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